Terms & Conditions

1. About ENSŌ

1.1 ENSŌ ("we", "us", "our") is a digital platform that connects studio owners ("Studio Owners"), facilitators ("Facilitators") and guests ("Guests") in the wellness, movement and retreat space.

1.2 ENSŌ operates as an intermediary platform only. We do not provide any classes, sessions, treatments, room rentals or retreats ourselves. All such services are offered and performed by independent Studio Owners and Facilitators (together: "Providers").

1.3 These Terms & Conditions ("Terms") apply to all use of the ENSŌ platform, including:

• creating and using an account (SO/FA/Guest),
• viewing timetables and available rooms,
• booking sessions, classes or events,
• renting rooms or locations,
• any other interaction with ENSŌ services.

By creating an account, making a booking, renting a room, or otherwise using ENSŌ, you agree to be bound by these Terms.

2. Roles and Responsibilities

2.1 Studio Owners (SO)

Studio Owners are responsible for:

• their Locations and Rooms (availability, suitability, safety, and compliance with local law),
• the accuracy of information (prices, facilities, capacity, rules),
• their own cancellation and refund policies for room rental and any sessions they host,
• compliance with applicable tax, labour, health & safety and consumer laws.

2.2 Facilitators (FA)

Facilitators are responsible for:

• the content, safety and quality of their sessions, classes, workshops and events,
• setting their own prices and conditions (where applicable),
• compliance with all relevant laws and professional standards in their field,
• communication with Guests regarding the service they provide.

2.3 Guests

Guests are responsible for:

• providing accurate information during booking,
• checking the applicable price, terms and cancellation policy before confirming a booking,
• respecting the house rules and safety instructions at the Location / Room,
• arriving on time and behaving in a respectful manner towards Providers and other guests.

2.4 ENSŌ's role

ENSŌ:

• provides the technical infrastructure for discovery, booking and (in some cases) payment processing,
• is not a contractual party to the agreement between Studio Owners, Facilitators and Guests,
• does not supervise or guarantee the performance, safety or outcome of any session, event, rental or retreat.

All contracts for services are concluded directly between Guests and Providers.

3. Accounts, Security & Eligibility

3.1 To use most ENSŌ features, you must create an account and provide accurate, up-to-date information.

3.2 You are responsible for:

• maintaining the confidentiality of your login details,
• restricting access to your account,
• all activities that occur under your account.

3.3 You may not:

• create an account using false information,
• impersonate another person or entity,
• share login details with others,
• use ENSŌ for unlawful or abusive purposes.

3.4 ENSŌ may suspend or terminate accounts in case of:

• suspected fraud or misuse,
• violation of these Terms,
• security risks or legal obligations.

3.5 You must be at least 18 years old (or the legal age of majority in your country) to create a Provider account (SO/FA) or to enter into binding booking contracts. Minors wishing to attend sessions must do so with the consent and responsibility of a legal guardian.

4. Bookings, Room Rental & Contracts

4.1 Sessions & Events (B2C)

When you, as a Guest, confirm a booking for a session/class/workshop/event via ENSŌ:

• you enter into a direct contract with the relevant Provider,
• the specific details (date, time, Location, price, cancellation policy) are shown before you confirm.

4.2 Room Rental (B2B)

When a Facilitator or Studio Owner rents a Room through ENSŌ:

• a direct rental agreement arises between the renting party and the Studio Owner of that Location,
• conditions (hourly rate, minimum booking length, cancellation rules, additional costs) are visible prior to confirmation.

4.3 Binding effect

By clicking "Book", "Confirm", "Rent" or a similar button, you agree to be bound by:

• these Terms, and
• the applicable conditions of the Provider (including their cancellation and refund policies).

4.4 No guarantee of availability

ENSŌ aims to provide accurate availability data but cannot guarantee that a Room or session will be available at all times. If a Provider cancels or cannot honour the booking, any remedy or refund is subject to the agreement between Provider and Guest/renter.

5. Prices, Payments & Fees

5.1 Providers are responsible for setting their own prices for sessions and events, room rentals, retreats or other offerings.

5.2 ENSŌ may charge a platform fee on certain transactions. Any applicable platform fee will be clearly indicated during the booking or rental flow.

5.3 Payments are processed via licensed third-party payment providers (e.g. Stripe) in accordance with applicable payment and financial regulations.

5.4 Providers are responsible for determining whether VAT or other taxes apply to their services and reporting and paying applicable taxes to the relevant authorities.

6. Cancellations, No-Shows & Refunds

6.1 Cancellation conditions (including any deadlines and refund rules) are set by the Provider and shown before the booking is confirmed.

6.2 Guests and renters are responsible for reviewing these conditions before booking.

6.3 A no-show (failing to attend without timely cancellation) may result in loss of the paid amount and/or internal flags or restrictions on your account for repeated no-shows.

6.4 ENSŌ is not a party to the refund agreement between Guest and Provider.

7. Consumer Rights (EU/EEA)

7.1 If you are a consumer residing in the EU/EEA, mandatory consumer protection laws may grant you specific rights that prevail over any conflicting contractual term.

7.2 For time-specific services (such as a class or event that takes place on a specific date and time), the standard 14-day withdrawal right may not apply.

8. Health, Safety & Disclaimer

8.1 ENSŌ does not provide medical, psychological, or therapeutic advice. Any information on the platform is for general information purposes only.

8.2 Participation in physical or mental wellness activities carries inherent risks. You are responsible for assessing whether an activity is suitable for your physical and mental condition.

8.3 Providers are solely responsible for ensuring that their activities are safe and appropriate for participants.

8.4 To the fullest extent permitted by law, ENSŌ is not liable for injuries, losses or damages arising from participation in a session, event or retreat.

9. Platform Use, Content & Prohibited Conduct

9.1 You agree not to:

• use ENSŌ for unlawful, abusive, hateful or discriminatory purposes,
• upload or share harmful, defamatory, infringing or misleading content,
• interfere with the platform's security, API or technical infrastructure,
• attempt to reverse-engineer or copy the platform's underlying code.

9.2 ENSŌ may remove content, limit access or suspend accounts if content or behaviour breaches these Terms.

10. Intellectual Property

10.1 All rights in and to the ENSŌ platform, including software, UI design, trademarks, logos, branding, and content created by ENSŌ, are owned by or licensed to ENSŌ and protected by applicable intellectual property laws.

10.2 You may not reproduce, distribute, modify, or create derivative works from the platform's content, except as explicitly allowed.

11. Limitation of Liability

11.1 Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

11.2 To the fullest extent permitted by law, ENSŌ is not liable for indirect, incidental or consequential damages, loss of profit, data, business or reputation.

11.3 Where ENSŌ is found to be liable, our total aggregate liability will be limited to the total platform fees paid by you in the six (6) months preceding the event, or EUR 250, whichever is higher.

12. Changes to the Platform and Terms

12.1 ENSŌ may update or modify the platform, features, or these Terms from time to time.

12.2 Where changes are material, we will notify you in a reasonable manner. Continued use of the platform after the effective date constitutes acceptance.

12.3 If you do not agree with the revised Terms, you must stop using the platform.

13. Governing Law and Dispute Resolution

13.1 These Terms are governed by the laws of the Netherlands.

13.2 Any dispute arising from these Terms will first be addressed through good faith negotiation.

13.3 If no amicable solution can be found, disputes may be submitted to the competent courts of Amsterdam, the Netherlands.

14. Contact

For questions or enquiries: info@ensobooking.com