Guest Help

Booking confirmation

After completing your booking you'll receive a confirmation email with your session details. It includes:

• Date, time, and location (or video link for online sessions)
• Host name and contact
• A QR code for check-in at the venue
• Calendar links (Google, Outlook, or .ics file)

Didn't receive the email? Check your spam folder, or log in to your account to view your bookings directly.

Cancellation and rescheduling

Each session has its own cancellation policy set by the host. You can find the policy on the session page before you book.

• To cancel, log in to your account and open your booking overview
• Cancellations made within the allowed window are processed automatically
• ENSŌ does not offer rescheduling directly — cancel your current booking and rebook for the date that suits you

If you need to cancel outside the policy window, reach out to the host directly. Their contact details are in your confirmation email.

Refunds and credits

Whether you receive a cash refund or a credit depends on the cancellation policy of the session:

• Cash refund — returned to your original payment method within 5–10 business days
• Credit — added to your account and usable for any future booking with the same host
• No refund — some sessions have a strict no-refund policy; this is shown before you confirm your booking

If you paid with a class pack or subscription, the credit is returned to your pack automatically.

For questions about a specific refund, contact the host first. If you cannot resolve it with the host, reach out to ENSŌ support.

Contact support

For most questions, the host can help you fastest. Their contact is in your confirmation email.