Professional Terms

1. About ENSŌ

1.1 ENSŌ ("we", "us", "our") is a digital platform that connects studio owners ("Studio Owners"), facilitators ("Facilitators") and guests ("Guests") in the wellness, movement and retreat space.

1.2 ENSŌ operates as an intermediary platform only. We do not provide any classes, sessions, treatments, room rentals or retreats ourselves. All such services are offered and performed by independent Studio Owners and Facilitators (together: "Providers").

1.3 These Professional Terms apply to your use of ENSŌ as a Studio Owner or Facilitator, including creating and managing your profile, listing Offerings and/or Rooms, and accepting bookings or room rentals.

By creating a Professional account or activating a plan, you agree to be bound by these terms.

2. Definitions

• "Platform": the ENSŌ marketplace and technical infrastructure enabling discovery, booking, contracting and communications.
• "Studio Owner": a user who lists and manages a Location and/or Room(s) on the Platform and may offer sessions or events.
• "Facilitator": a user who lists and offers sessions, classes, workshops, events or retreats on the Platform and/or rents Rooms from Studio Owners.
• "Provider": Studio Owners and Facilitators collectively — that's you.
• "Guest": a user who browses and/or books an Offering via the Platform.
• "Location": a physical venue managed by a Studio Owner.
• "Room" / "Space": a bookable space within a Location.
• "Offering": a session, class, workshop, event, retreat or other service listed by a Provider.
• "Room Rental": the rental of a Room/Space between a Studio Owner and a renting party (typically a Facilitator), concluded via the Platform.
• "Instructor Marketplace": a feature on the Platform allowing Studio Owners and Facilitators to discover and connect with each other regarding teaching opportunities or substitute work.
• "Platform Fee": any fee charged by ENSŌ for use of the Platform, as displayed during checkout or the relevant booking flow.
• "Business User": a Studio Owner or Facilitator using ENSŌ in a professional or commercial capacity — that's you.

3. Your Responsibilities as a Provider

3.1 Studio Owners

Studio Owners are responsible for:

• their Locations and Rooms (availability, suitability, safety, and compliance with local law),
• the accuracy of information (prices, facilities, capacity, rules),
• their own cancellation and refund policies for room rental and any sessions they host,
• compliance with applicable tax, labour, health & safety and consumer laws.

3.2 Facilitators

Facilitators are responsible for:

• the content, safety and quality of their sessions, classes, workshops and events,
• setting their own prices and conditions (where applicable),
• compliance with all relevant laws and professional standards in their field,
• communication with Guests regarding the service they provide.

4. Your Account

4.1 To use ENSŌ as a Professional, you must create an account and provide accurate, up-to-date information.

4.2 You are responsible for maintaining the confidentiality of your login details, restricting access to your account, and all activities that occur under your account.

4.3 You may not create an account using false information, impersonate another person or entity, share login details, or use ENSŌ for unlawful or abusive purposes.

4.4 You must be at least 18 years old (or the legal age of majority in your country) to create a Professional account or enter into binding agreements via the Platform.

4.5 ENSŌ may suspend or terminate accounts in case of suspected fraud or misuse, violation of these terms, security risks, or legal obligations.

5. Listings, Bookings & Room Rental

5.1 Sessions & Events (B2C)

When a Guest confirms a booking for one of your Offerings:

• a direct contract arises between you (as Provider) and the Guest,
• ENSŌ is not a party to that contract,
• you are fully responsible for the performance, quality and safety of the Offering.

5.2 Room Rental (B2B)

When a Facilitator or Studio Owner rents a Room through ENSŌ:

• a direct rental agreement arises between the renting party and the Studio Owner of that Location,
• conditions (hourly rate, minimum booking length, cancellation rules, additional costs) must be visible and accurate prior to confirmation,
• ENSŌ is not a party to the room rental agreement.

5.3 Consent for Subletting / Use of Space

Consent for Subletting / Use of Space. If you list, rent out, or make a Location/Room/Space available to third parties (including Facilitators and Guests), you confirm that you have obtained all required permissions and consents from the property owner, landlord, or any other relevant party to do so (including where your lease or building rules restrict subletting or third-party use).

You are solely responsible for ensuring that your use, listing, and rental of the Location/Room/Space complies with your lease, house rules, and applicable law. ENSŌ does not verify whether you have such consent and is not liable for any claims, penalties, or damages arising from missing or insufficient permission.

5.4 Instructor Marketplace

The Instructor Marketplace is a discovery and connection tool only. ENSŌ does not act as an employment agency, representative, broker or contractual party. ENSŌ does not verify credentials, availability, suitability or compliance of Facilitators or Studio Owners unless explicitly stated. Any agreements, rates, scheduling, invoicing, taxes, insurance and liability for services performed are the sole responsibility of the Studio Owner and Facilitator. The Marketplace may include internal messaging to facilitate communication — this messaging does not create any contractual relationship with ENSŌ.

6. Prices, Payments & Fees

6.1 You are responsible for setting your own prices for sessions, events, room rentals and other offerings.

6.2 ENSŌ may charge a platform fee and/or service fee on certain transactions. Any applicable ENSŌ fees will be clearly indicated during the relevant flow before you or a Guest confirms.

6.3 Payments are processed via Stripe Connect. The payment amount (minus applicable fees) is paid out to your connected account. If a Guest initiates a payment dispute or chargeback, ENSŌ may share booking and communication records with the payment provider and the Guest where necessary to handle the dispute.

6.4 You are responsible for determining whether VAT or other taxes apply to your services, for issuing any required invoices or receipts, and for reporting and paying applicable taxes to the relevant authorities.

6.5 Subscription and plan-based fees are governed separately by the Subscription & Credits Policy.

7. Cancellations & No-Shows

7.1 You define and are responsible for your own cancellation and refund policies. These must be visible to Guests before they confirm a booking.

7.2 ENSŌ does not override your cancellation policies, but reserves the right to intervene in cases of fraud, abuse, or legal obligation.

7.3 Repeated cancellations or unreliable fulfilment may affect your listing visibility on the Platform.

8. Platform Use & Prohibited Conduct

8.1 You agree not to:

• use ENSŌ for unlawful, abusive, hateful or discriminatory purposes,
• use the Instructor Marketplace to offer or request unlawful work, misclassify employment relationships, or violate labour, tax or insurance obligations,
• upload or share harmful, defamatory, infringing or misleading content,
• interfere with the platform's security, API or technical infrastructure,
• attempt to reverse-engineer or copy the platform's underlying code.

8.2 Messages sent via ENSŌ (including Instructor Marketplace threads) must comply with these terms. ENSŌ may remove or restrict access to messages in cases of suspected fraud, abuse, harassment or legal violations.

9. Data Processing

As a Studio Owner or Facilitator, you process personal data of Guests (for example via booking records, communication, and session attendance). You agree to handle this data lawfully and in accordance with the GDPR. The Data Processing Agreement (DPA) forms part of your agreement with ENSŌ and sets out the arrangements for data processing on behalf of or alongside ENSŌ.

10. Intellectual Property

10.1 All rights in and to the ENSŌ platform — including software, UI design, trademarks, logos, branding and content created by ENSŌ — are owned by or licensed to ENSŌ and protected by applicable IP laws.

10.2 You retain ownership of your content (listings, photos, descriptions) posted on the Platform, but grant ENSŌ a non-exclusive, royalty-free licence to display and distribute this content on the Platform and in promotional materials in connection with ENSŌ's services.

11. Limitation of Liability

11.1 Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

11.2 To the fullest extent permitted by law, ENSŌ is not liable for indirect, incidental or consequential damages, loss of profit, data, business or reputation.

11.3 Where ENSŌ is found to be liable, our total aggregate liability will be limited to the total platform fees paid by you in the six (6) months preceding the event, or EUR 250, whichever is higher.

12. Business Users (P2B Regulation)

12.1 Scope
This section applies to Studio Owners and Facilitators using ENSŌ in a professional or commercial capacity.

12.2 Changes to These Terms (Business Users)
If ENSŌ changes these terms in a way that affects Business Users, ENSŌ will provide at least fifteen (15) days' notice on a durable medium (e.g. email or in-app notification), unless a shorter period is required by law or necessary to address an unforeseen and imminent danger related to fraud, security or illegal content. During the notice period, Business Users may terminate their relationship with ENSŌ if they do not accept the changes.

12.3 Ranking and Visibility of Listings
Listings may be ranked based on factors such as: proximity/location, availability, relevance to the search query, listing quality and completeness, price, capacity, ratings and reliability indicators. ENSŌ does not give preferential ranking to ENSŌ-owned Offerings. Sponsored or paid placements, if introduced, will be clearly labelled.

12.4 Access to Data
Business Users may access and manage data through their dashboard (listings, availability, bookings, payment status, messages). ENSŌ may restrict access to certain data where necessary to protect personal data, prevent fraud, comply with law, or maintain platform security.

12.5 Restriction, Suspension and Termination
ENSŌ may restrict, suspend or terminate Platform services to a Business User where reasonably necessary (e.g. breach of these terms, fraud, security risks, legal obligations). Where required, ENSŌ will provide a statement of reasons. In the case of termination, ENSŌ will provide at least thirty (30) days' prior notice unless immediate action is justified by repeated breaches, fraud or security incidents.

12.6 Internal Complaint Handling
Business Users may submit complaints regarding ENSŌ's alleged non-compliance, technological issues, or measures taken by ENSŌ affecting the Business User. ENSŌ aims to acknowledge complaints within 10 business days and resolve them within 30 business days. Contact: info@ensobooking.com.

12.7 Mediation
In the event of unresolved disputes between ENSŌ and a Business User, either party may request mediation. ENSŌ will engage in good faith with any reasonable mediation process proposed. Costs are shared equally unless otherwise agreed.

13. Changes to These Terms

13.1 ENSŌ may update these terms from time to time. Where changes are material, we will notify you in advance (see Section 12.2 for Business User notice requirements). Continued use after the effective date constitutes acceptance.

13.2 If you do not agree with revised terms, you must stop using the platform and may terminate in accordance with Section 12.2.

14. Governing Law

These terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent courts in Amsterdam, without prejudice to any mandatory provisions of the law of your country of establishment.

15. Contact

Questions about these Professional Terms? Contact us at info@ensobooking.com.

ENSŌ (Enso B.V.)
Ceintuurbaan 243, 1074 CX Amsterdam, The Netherlands
KvK: 80768830 · VAT: NL861793365B01