Subscription & Credits Policy

1. Plans & Eligibility

1.1 ENSŌ offers subscription plans for Organizations and Facilitators. Plan availability, included features and fee structures are described on the Pricing page and the relevant Plan Sheet.

1.2 You must be at least 18 years old and authorized to enter into this agreement on behalf of yourself or your organization.

1.3 ENSŌ reserves the right to change the availability of plans or features at any time, subject to the notice requirements in Section 8.

2. Free Trial

2.1 If a free trial is offered, it starts when you activate your plan and lasts for the period shown at checkout (typically one month).

2.2 Unless you cancel before the trial ends, your subscription will automatically continue as a paid subscription at the then-current plan price, billed in advance for each billing period.

2.3 During trial, you have access to all paid features of your selected plan. ENSŌ may limit trial eligibility to one trial per account to prevent abuse.

2.4 If you cancel during your trial, your access continues until the trial period ends. You will not be charged.

3. Billing, Renewals & Payment

3.1 Subscriptions are billed monthly in advance, unless stated otherwise on your Plan Sheet.

3.2 Your subscription renews automatically each billing period until cancelled.

3.3 Payments are processed via Stripe. You authorise ENSŌ to charge your selected payment method for subscription fees, applicable taxes and any usage-based charges where applicable.

3.4 Payment processing fees charged by Stripe are separate from ENSŌ's subscription fee and may apply depending on your plan.

4. Platform Fees on Transactions

4.1 Some plans include a transaction-based ENSŌ platform fee on bookings or room rentals processed via the Platform. Any such fees are described in your Plan Sheet and/or the pricing page.

4.2 Fee caps may apply depending on your plan. See your Plan Sheet for details.

4.3 ENSŌ does not charge a platform fee on bookings generated through your own direct channels, as defined within the Platform settings.

5. Cancellation of Your Subscription

5.1 You can cancel your subscription at any time from your dashboard.

5.2 Your subscription remains active until the end of your current billing period. After cancellation, your plan will not renew and access to paid features ends at the end of the billing period.

5.3 ENSŌ may retain limited access for account and receipt history, as required by law and accounting rules.

6. Upgrades, Downgrades & Plan Changes

6.1 You may upgrade or downgrade your plan from within your account. Changes take effect as indicated at the moment you confirm the change (either immediately or at the next billing period).

6.2 If you downgrade, some features may be removed or limited at the effective date of the downgrade.

7. Failed Payments & Past Due

7.1 If a payment fails, ENSŌ may retry your payment method and/or request an updated payment method.

7.2 If your account becomes past due, ENSŌ may restrict or suspend paid features until payment is received. A short grace period applies before suspension.

7.3 ENSŌ may continue to provide limited access needed for compliance and recordkeeping.

8. Price & Feature Changes

8.1 ENSŌ may change subscription prices, plan features or this policy from time to time. If changes materially affect you, ENSŌ will provide reasonable notice (by email or in-product notice) before the changes take effect — and at least fifteen (15) days' notice in line with the Business User provisions in the Professional Terms.

8.2 By continuing to use ENSŌ after the effective date, you accept the updated terms.

9. Refunds

9.1 Subscription fees are generally non-refundable, except where required by law or explicitly stated by ENSŌ.

9.2 Subscription cancellation (Section 5) is separate from cancellation of individual sessions or room rentals, which is governed by your own cancellation policies.

10. Contact

Questions about billing or subscriptions? Contact us at info@ensobooking.com.